User payments
From WirelessOrbit
The User Payments page allows you to view and manage payments made by your customers via the login portals you have configured to accept online signups.
Description
Possible payment statuses are:
- Approved
- The payment process has been completed and the payment made.
- Declined
- The payment was declined by the payment gateway.
- Error
- An error occurred in payment processing.
- Expired
- The payment method (e.g., a credit card) has expired.
- Pending
- The payment has been held pending review by the payment gateway. This happens if the payment gateway cannot process the transaction immediately. This may happen for a variety of reasons outside the control of you or Wireless Orbit.
- If you subsequently receive confirmation (from the payment gateway) that a pending payment has been processed you can manually edit the payment and set the status to Approved to finish processing the payment.
- Submitted
- The payment was submitted, but has not been processed. The most common cause for payments getting stuck in this state is the user failing to complete the transaction. For example, if you are accepting payments via PayPal Website Payments Standard this is what happens if the user never clicks the "Return to Merchant" (or equivalent) link.
- If you can verify that the payment has been received, you can manually edit the payment and set the status to Approved to finish processing the payment.
- Unknown
- The status of the payment is unknown.
Areas
- ?
- The accounts overview page. The More Information link points to this guide.
- List
- Lists all of the payments recorded.
- Edit
- Allows you to modify existing payment information. Mostly useful for manually confirming a payment that couldn't be cleared initially. This will have no effect on the original transaction, and you cannot refund money or bill additional funds through this interface. This only affects the account's available usage for accessing your wireless services.
- Delete
- Allows you to delete user payments from the system. Mostly useful for removing duplicate payments made by a user in error. This will have no effect on the original transaction, and you cannot refund money or bill additional funds through this interface. This only affects the account's available usage for accessing your wireless services.
- By Account
- Allows you to list payments by account.
Glossary
- Account
- The account the payment is for. In the case of approved payments, this should correspond to an active user in your system. If the payment couldn't be completed for some reason, this may be a nonexistent username. In this case, the account name will be the name requested by the person making the payment.
- Amount
- The value of the transaction.
- Auth/Confirmation code
- The authorization or confirmation code provided by the payment gateway.
- Created
- The time the login portal passed the payment request off to the payment gateway. The format and timezone this time is reported in is governed by your Control Center settings. If you're looking at a statement provided by a payment gateway provider, keep in mind that the timezone may be different.
- Created by
- The name of the operator that added the payment information. For online signups this will be signup. For manually entered payments, this will be the Control Center login of the operator who added the payment.
- Currency
- The currency the transaction was denominated in. This corresponds to the payment plan settings you configured via the Control Center.
- Gateway name
- The name of the gateway the payment was made from.
- Login portal name
- The name of the login portal the payment was made from.
- Payment type
- The method used to make the payment. Typically this will be the payment gateway type.
- Status
- The current status of the payment. For description of the status types, consult the Description section above.