Error messages

From WirelessOrbit

These are some error and warning messages you might encounter while using Wireless Orbit along with what they mean. If you see an error message that isn't listed here and you don't understand what it means contact support and ask for assistance.

Contents 1 Control Center Messages 1.1 Invalid cidr value 1.2 To add payment plan [name] you must select a payment gateway that supports the currency [currency]. 1.3 WARNING: This action will delete [number] [items] 2 Login Portal Messages 2.1 Logins are disabled at this time 2.2 RADIUS server not responding 2.3 You must access this page from a valid login portal

Control Center Messages

Invalid cidr value

This error message indicates that you're attempting to enter a CIDR network address (an address of the form "xxx.xxx.xxx.xxx/xx") but the address given is invalid. For example, if you entered "192.168.1.1/24" you would see this error because "192.168.1.1/24" is an invalid CIDR. If you wanted to give the CIDR that includes that IP you would give "192.168.1.0/24".

To add payment plan [name] you must select a payment gateway that supports the currency [currency].

Example: "To add payment plan "Daily payments" you must select a payment gateway that supports the currency "US Dollar"."

When you create payment plans, you define what currency payments will be made in. When you add payment plans to a gateway you must use a payment gateway that supports the currency the payments will be made in. If your only option in the Payment Gateway field is "None" you must define a payment gateway first.

WARNING: This action will delete [number] [items]

Example: This action will delete 100 accounts. This warning is displayed whenever you're about to delete an item that will affect other items. For example, if you delete an account class it will also delete all accounts in that account class.

Login Portal Messages

Logins are disabled at this time

This message means that the login portal server was unable to find the correct login form for your gateway. This usually means that the gateway type set in the Control Center is incorrect.

RADIUS server not responding

This message means that the gateway didn't receive a response to a RADIUS request.

• Make sure you have the correct RADIUS server IP configured on the gateway
• Make sure you have the correct gateway IP configured in the Control Center
• Ping the RADIUS server from the same network as the gateway, then check the RADIUS timeout on your gateway. If the ping time is greater than the ping time, increase the RADIUS timeout
• If you're being a firewall, make sure that UDP ports 1812 and 1813 are permitted between the gateway and the RADIUS server

You must access this page from a valid login portal

This message means that the login portal URL configured on the gateway is incorrect. Check the configuration instructions for your gateway for more information on how to configure the login portal URL.